PlinkVPN Support

PlinkVPN provides VPN connections to help improve privacy, security, and network connectivity.

Connection problems

1. Check that your device has a working internet connection.
2. Open PlinkVPN and try another server.
3. Disconnect and reconnect the VPN.
4. Update PlinkVPN to the latest version and restart the app.
5. If the problem continues, contact us with your account number, device model, operating system, and selected server.

Account and subscription support

For sign-in, payment, subscription, balance, or expiration-date questions, contact support. Include your account number and a brief description. Do not send your password or payment-card details.

Getting started

Install PlinkVPN from an official download source, sign in or create an account, choose a server, and tap Connect. You can disconnect at any time from the main screen.

Frequently asked questions

• A server may be temporarily busy or unavailable. Try another server if the connection is slow.
• Your subscription and expiration time are linked to your account. Sign in with the same account after reinstalling the app.
• For a payment problem, keep the receipt or transaction ID and include it in your support request.

Slot Mode

Slot Mode lets you manage linked devices separately. After updating to version 5.1 or later, open the app and select the slot with available time.

Read the Slot Mode guide

Privacy and security

PlinkVPN uses VPN technology to route network traffic through a selected server. Do not use the service for unlawful activity, and never share your account password or payment information with anyone.

Contact support